Our Policies

 Your voucher’s promotional value expires as specified in your voucher.

 

Cancellation Policy

Our time together is important. We request that you cancel your appointment 24 hours in advance. Failure to cancel within 24 hours will result in a $25 service charge or forfeit of voucher. In case of an emergency, please let us know when canceling or rescheduling your appointment.


Lateness Policy

We request that you arrive early for your appointment. In order for us to uphold our professional standards of being on time.  Clients arriving late will receive a remainder of their scheduled time and will be charged the full amount for the original service scheduled.


Sickness Policy

Well-Being Massage Studio recognizes that both massage therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If a client has any of the following contagious illnesses the massage session will be rescheduled:

Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping Cough and the Common Cold


Gift Certificate, SpaFinder/SpaWish Policy

Gift Certificates, SpaFinder/SpaWish Not valid with any Special offers, prior services, products or Gift Certificate sale. Gift certificates are only redeemable at Well-Being Massage Studio for the service specified on the gift certificate, by the expiration date indicated. Well-Being Massage Studio reserves the right to convert service-based gift certificates to their monetary value, equivalent to what was paid for the gift certificate, at its option and sole discretion. Except as required by law, gift certificates are not redeemable for cash and cannot be returned for a cash refund. Any unused balance of the gift certificate will remain until redeemed or the original expiration date indicated on the gift certificate, whichever occurs first. If a purchase exceeds the amount listed on the gift certificate, the redeemer is responsible for paying the difference at time of purchase. For security purposes, a recipient may be required to show valid ID before he or she can redeem the gift certificate. Use and redemption of our gift certificates are also governed by our Privacy Policy . Well-Being Massage Studio its agents and vendors, may provide gift certificate purchasers with information about the redemption status of gift certificates.

Well-Being Massage Studio is not responsible for lost or stolen gift certificates. Well-Being Massage Studio will issue a replacement gift certificate if Well-Being Massage Studio verifies that the lost or stolen certificate has not been redeemed and the original purchase receipt is presented.


Privacy Policy

Well-Being Massage Studio collects information when we need to personally identify you. We will collect such information when, for example, you schedule an appointment, you enter our monthly drawing, you fill out a survey, or you subscribe to the free newsletter. This personal information can include your name, email address, mailing address, phone number and credit card information, as applicable.

Well Being SPA will never disclose your personal information to other companies.